FREQUENTLY ASKED QUESTIONS
DELIVERY & SHIPPING
Deliveries are made to the address indicated on the order form, which can only be made within the agreed geographical area. Orders are placed by post at home, delivery service with tracking, delivery without signature. Delivery times are given only as an indication; if they exceed thirty days from the date of the order, the sales contract may be terminated and the buyer reimbursed.
Track the status of your order with your order number and tracking number?
Current processing times may allow up to 2 business days for your tracking information to be updated and available. You will receive an email with tracking information as soon as your order is shipped from our warehouse. Thank you for your patience.
How long will I receive my order?
When you place your order, our computer system automatically records the validation of your payment.
Please allow 3 to 10 business days for delivery of your order. Thank you for your understanding!
Where do you come from?
Cosmetics Beauty Store is located near the city centre of Vitré not far from the Château des Rochers-Sévigné in France and we sell online. We deliver all over the world.
You have shipping costs offered it in Europe and the United States as well as in Oceania depending on the weight of your order.
Who delivers my product?
Your order is delivered to him by your postman.
What happens if there is no one at home?
In the event of absence, you will receive a notice from your postman allowing you to pick up the products ordered at the nearest post office, for a period of time indicated by the postal services.
I have the wrong delivery address, what should I do?
Don't worry if your order has not yet been sent, you can contact us immediately and we will update all your information.
Otherwise, in accordance with our general terms and conditions of sale, once an order has been shipped from our warehouse, there is no longer any possibility of making any changes.
Are there any missing items in my order, where are they?
Please note that we work with suppliers, please let us know and we will do the necessary on your order.
How is my information stored?
We all implement various security measures to reasonably maintain the security of your personal information.
Your personal information is contained in secure networks and is accessible only to a limited number of people who have special access rights to these systems and who are required to maintain the confidentiality of this information.
When you place orders or access your personal information, we offer you the option of using a secure server.
All sensitive and credit card information you provide us is transmitted via Secure Socket Layer (SSL) technology, then encrypted in our databases to be accessible only as indicated above.
We do not accept bank check, transfers or cash on delivery.
What information is collected through technology is it secure?
When you browse the website and place orders, we automatically collect and store the following non-personal or anonymous information about your visit:
Together, we use this information to make our website more useful to visitors
And also to know the number of visitors to our site and the types of technology they use, and to detect operational problems and improve overall site security.
PROBLEM DURING DELIVERY AND RETURN OF YOUR ORDER
The confirmation of an order implies the acceptance of these general terms and conditions of sale, the acknowledgement of having completely waived the right to invoke its own general terms and conditions of purchase. All data provided and the recorded confirmation will be worth proof of the transaction.
What if my item arrives damaged?
If you have noticed a problem upon receipt of your package, for any reason whatsoever, in this case, return it within 14 days after receipt and we will be able to refund you the full price of the product as soon as we have received the shipping confirmation by e-mail and also wait for the package to arrive at our office:
Cosmetics Beauty Store
1B, rue de fougères
However, any returned product must be in perfect condition and the return costs must also be covered by you. Similarly, proof of postage must be sent to us by email as proof of delivery.
VALIDATION OF MY ORDER
I didn't receive a confirmation message?
During the validation of your order after the last step of your basket, an automatic email is sent to you.
It is possible that it will be directed by your mail to your spam
My delivery requires a delay, but my payment is already debited from my bank account?
All the banking tools as computerized as we have at our disposal do not give us the possibility to postpone the payment by credit card and Paypal at the time of shipment of your package!
Anyway, if you have any good ideas, don't hesitate to send us an email.
Any other questions?
If you still have any questions, please do not hesitate to contact us by email at:
We apologize for the inconvenience caused!